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Future JD Students

Test Center Problems/Complaints

Providing a suitable test-taking environment is very important to LSAC and the many test supervisors who administer the test. Despite everyone’s best efforts, occasionally issues arise. If you encounter a problem during a test administration, please first report your concern to the test center supervisor. You must also follow up by sending a letter by email, postal mail, or fax to LSAC FOR RECEIPT within six calendar days after the test administration. Upon receiving your written complaint, LSAC will send an acknowledgment of receipt of your letter. It is important that you keep this acknowledgment as proof of LSAC’s receipt of your complaint. LSAC will then review the complaint and determine if a hold should be applied to your score while an investigation is completed. The amount of time a score is held partly depends on the time needed to investigate the complaint. Following the investigation, LSAC will send a letter that addresses your concern(s) and may include available options. You will have up to two weeks to respond, depending on circumstances such as registration deadlines for the next test administration. If there is a hold on the score, it will remain until we receive your written, signed choice of option, or until the deadline stated in the option letter. If you do not respond in writing by the deadline, the score will be released. If appropriate, a letter may also be placed in your file to let prospective law schools know about the conditions at the test center.

In your correspondence to LSAC, please indicate “Test Center Complaint” in the subject line, and include your name, address, LSAC account number, the last four digits of your Social Security/Social Insurance number, the test center name, and the building or room in which you were tested, if you know it.

Email: LSACinfo@LSAC.org
Fax: 215.968.1277

Postal address:
LSAC
662 Penn Street
PO BOX 2000-T
Newtown PA 18940
USA

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