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Future LLM Students

Frequently Asked Questions: Technical Support Issues

Visit Forgot your username or password? to retrieve your username, your password, or both. The information will be sent to the email address currently listed on the account. To obtain your username via email, fill out your first name, last name, date of birth, and LLM LSAC account number or email address. Click the Get Username button.

To obtain your password via email, enter your username and click Get Password.

If you no longer have access to the email address you used when you created your account, an LSAC Candidate Support representative may update it for you over the telephone after a brief identity verification interview.

A critical error message may indicate one of a number of issues. Please verify that you are using a web browser supported by LLM.LSAC.org. Other web browsers may not meet our security requirements.

Do not leave any page in your LLM account unattended or inactive (including report orders, service registration, and electronic applications). Your information is stored on a secure server, and the connection to that server may be timed out after a time limit set by your Internet service provider. If your connection times out, any information you have entered will be lost.

If you are using a wireless Internet connection, you may receive error messages when moving between certain sections of LLM.LSAC.org. This is caused by our website being unable to determine if the connection to your computer meets the required level of security. Please try physically connecting your computer to your Internet connection, then try again.

Please contact LSAC technical support at support@LSAC.org or 215.968.1393 to resolve the issue.

You may be using a browser that is not supported by LLM.LSAC.org. Review our supported browsers. If you are using a supported browser, you must log out of your LLM account and delete your browser cache. Once you have logged out, follow the instructions below based on what browser you are using.

Firefox: Select History from the menu at the top of the window, select Clear Recent History (or hold down the [Ctrl]+[Shift]+[Delete] keys), make sure both the Cache and Cookies boxes are checked, and select the time range to clear. We recommend selecting Everything. Then click the Clear Now button. If you have never cleared your cache and cookies before, this may take a few minutes.

Internet Explorer: Go to the Tools menu (or hit [Alt]+[T] on your keyboard), select Internet Options, then click the General tab (if it is not already selected for you). In the Browsing History section, click Delete.... Make sure the Temporary Internet Files and Cookies boxes are checked, then click Delete at the bottom. Again, depending on how often you clear your history, this may take a few minutes.

Safari: Click the word Safari in the upper-left-hand corner, select Preferences ([Command]+[,]), then click Privacy in the Security dialogue box. Click Details and scroll down to select lsac.org, then click Remove. Click Done and close the Options window. Click Safari, then click Quit Safari. Reopen the browser and log in to your account to continue.

Google Chrome: Click the three horizontal lines/dots at the end of the address bar and select History, or press ([Ctrl]+[H]). In the next menu under History (on the left side), click Clear browsing data. (If you do not see the menu, click the three bars next to History in the upper left corner, then click Clear browsing data.) Select the beginning of time in the drop-down menu next to Obliterate the following items from:. Only select the checkboxes for Cookies and other site and plug-in data and Cached images and files. Click Clear browsing data. The window will close. Close the settings tab and close the browser, then reopen the browser and log in to your account to continue.

This error notice is usually caused by a problem with the secure connection between your computer and your LLM account. Please verify that you are using a web browser supported by LLM.LSAC.org. Other web browsers may not meet our security requirements.

Do not leave any page in your LLM account (including orders, service registrations, and electronic applications) unattended or inactive. Your information is stored on a secure server, and the connection to that server may be timed out after a time limit set by your Internet service provider. If your connection times out, you may receive this error, and any information you have entered will be lost.

If you are using a wireless Internet connection, you may receive this error message when moving between certain sections of LLM.LSAC.org. This is caused by our website being unable to determine if the connection to your computer meets the required level of security. Please try physically connecting your computer to your Internet connection, then try again.

This site supports Google Chrome, Internet Explorer, Mozilla Firefox, and Safari. Please note that mobile devices are not supported at this time.

In addition, many forms and documents are available on this site in the Adobe Reader format. Please make sure you have Adobe Reader 10 (or later) installed on your computer. If you have an earlier version of Reader, you will need to uninstall it, then download and install a later version. Reader is available for free from https://get.adobe.com/reader.

Pop-Up Windows

LSAC.org uses pop-up windows for communicating pertinent information, displaying help topics, and presenting other necessary components. Please disable any third-party pop-up blocking software and check that your browser settings allow pop-ups.

  • Internet Explorer: Go to Tools/Internet Options/Privacy.
  • Firefox: Go to Tools/Options/Content.
  • Safari: Go to Safari/Preferences/Security.

Scripting

Please make sure JavaScript is enabled in your browser.

  • Internet Explorer: Go to Tools/Internet Options/Security-Internet/Custom Level.
  • Firefox: Go to Tools/Options/Content.
  • Safari: Go to Safari/Preferences/Security/Web Content (check Enable JavaScript checkbox).

With all three, you will likely need to close your browser and begin a new session in order for the changes to take place.

Plug-Ins

The following plug-ins or helper applications are needed to access some of the content on our website. If you do not have these applications installed, please download them from the links below. Note that these plug-ins and helper applications are subject to change without notice.

Security

Our secure technology ensures that your personal information remains encrypted as it is transported across the Internet.

Settings and Preferences

You can set individual interface preferences for your account. After logging in to your LSAC.org account, please go to My Account/Account Settings/Preferences. Here, you can select whether you use a screen reader or wish to be prompted for surveys.

These forms must be viewed using Adobe Reader. Please make sure you have Adobe Reader 10 or later installed on your computer. If you have an earlier version of Reader, you will need to uninstall it, then download and install a later version. Reader is available for free from https://get.adobe.com/reader.

Be sure that you have disabled any pop-up blockers, Internet security suites, personal firewalls, or other software that may modify, block, filter, or reroute your connection. LSAC cannot assist you with any software provided by a third party.

Windows users: If you have the required version of Adobe Reader installed and your LOR Form or Transcript Request Form opens in a blank window, follow Adobe’s instructions for all the common Internet browsers.

Some users may also need to make an additional change to their Internet Options. Exit all open programs; then, from your computer’s Control Panel, open Internet Options and click the Advanced tab. Scroll down the list of settings to the Security section and clear the Do not save encrypted pages to disk checkbox. Click OK and try to open your form.

Mac OS X users: The default application to view PDFs in Mac OS X is Preview. Some LSAC documents do not display correctly in Preview and must be viewed using Adobe Reader. Opening the LOR Form or Transcript Request Form in Preview will also place a copy of the file on your desktop as “Example.pdf.” Open Adobe Reader, click File, then Open. Browse to your desktop and select the downloaded copy of the form. This should open the form properly and allow you to view and print your form.

Firefox users: Firefox has a built-in PDF viewer. To change the default PDF viewer to Adobe Reader, click on Tools, then Options, and navigate to the Applications tab. Scroll down to find Portable Document Format (PDF) and change the associated action to Use Adobe Reader (default).

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